Creating a Foolproof Business Continuity Plan in 4 Easy Steps

Posted on: October 24th, 2019 by admin

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At the start of a new business, it can be challenging to figure out the exact steps to take during the event of an emergency or disaster. You could exhaust ideas with your team, but designing a proper plan to keep your business running during unforeseen circumstances takes truly knowing the ins and outs of your organization. While there are several resources out there that can assist in the planning process, we’ll cover the major aspects to consider when creating an effective resiliency system.

What is a Disaster Recovery/Business Continuity Plan?

A business continuity plan is a company-wide policy that outlines what to do and how to manage operations during the event of a major catastrophe, such as a fire, inclement weather, disruptions, cyber-attacks, and so forth. The aim is to keep your company going and ensure that all employees have the tools to return to business with minimal downtime.

Key Steps to Creating a Plan to Anyone Can Follow

  1. Find out all the major threats that could potentially occur to your business and outcomes.
  2. Threats vary from place to place and are based on factors like geographic location and industry. Worst-case scenarios differ from natural disasters like hurricanes, tornadoes, volcanic activity, and earthquakes to acts of terrorism and security incidents. These threats are specific to your business.

    An effective plan should map out how every team member and department should respond to each threat, with the risks ranging from scale and long-term consequences. An example of this process would be an organization in a city with a ransomware hobble being equipped with an effective strategy to protect customer data in the case of an attempted breach.

  3. Have preventative, response, and recovery strategies ready.
  4. A business continuity plan should consist of preventative measures for specific events, such as giving employees remote accessibility and having backup generators and providers nearby. Even with a preventative plan, things can still go awry. During an event, the response of your team is critical. Every individual and department should have a detailed response plan. This plan should include evacuation and safety protocols, how and when the media, customers, clients, and vendors will be contacted, and so on.

    Once the event is over or contained, now it is time for the recovery process. This portion of the strategy is how the business will continue and operations during the rebuilding stage. An example of this would be to have an alternate facility that the company could utilize in the interim.

  5. Consider extreme data and equipment loss.
  6. As part of the disaster recovery process, one should prepare for significant data or technology loss, such as in the case of a fire, explosion, hardware failure, etc. This section will include how to get a hold of backup data and the appropriate protection and recovery solutions. Cloud-based solutions offer incredible benefits for disaster recovery by storing information safely and securely away from your operations, with the ability to access your data from anywhere.

  7. Testing
  8. It is critical to exercise your recovery plan before you need it. There are plenty of ways to test your recovery process and analyze what works and what doesn’t. An airtight business continuity/disaster recovery plan can be the difference between getting back on your feet after an emergency or completely folding.

    Lastly, the planning process should not be done alone. Speaking with a certified business continuity specialist can be extremely beneficial. Learn what to include, proven strategies, and get a complete analysis of your unique business so you can have a foolproof plan ready when you need it. At BPD Technologies, we help in the planning process to ensure that you have a plan to will keep your operations going no matter what.

    Contact us today!

Advanced Data and Cybersecurity Solutions for Business from BPD Technologies

Posted on: September 25th, 2019 by admin

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As a managed IT provider, we’re now providing security consulting to get your business matched with the security solution that you need. In addition to our 24/7 support, monitoring, and maintenance, you get a security system that addresses the issues that are important to you. At BPD Technologies, we include all of your technology needs by offering more cybersecurity solutions to keep your business safe.

Are you a financial institution looking for top-of-the-line data security? We’ve got you covered. We provide end-to-end advanced data security solutions and identity protection that will keep sensitive information out of the hands of thieves. This solution enables users to access their information through private access and secure authentication. Are you an enterprise looking to combat phishing attempts? Our anti-phishing protection keeps your team and employees out of harm’s way through proactive monitoring that detects deceptive emails and threats before they reach your servers.

Get the protection you need for the type of business you have with our cybersecurity solutions. Contact us today to learn more about our free security consultation and analysis.

Picking the Right Hold Music for Your Business.

Posted on: August 21st, 2019 by admin

Business woman smiling while talking on the phone

We’ve covered the importance of hold music and what it can do for your business, but did you know that the type of music you choose for your business is also significant? Certain types of music can affect mood, thus has been shown to keep callers on the line longer. Choosing the right song list for your hold music may seem like a no-brainer task, but picking the wrong music may actually drive callers away.

Hold music has been proven to reduce caller anxiety, make wait times seem shorter, and build credibility for your business. Picking the right type of hold music ultimately depends on the type of business you have. While many companies prefer relaxing music such as easy-listening, classical, and jazz; other types of companies like gyms and music stores may opt to have pop or rock for their wait music. Some general rules and tips when it comes to picking the right songs for your call queue include:

  • Studies have shown that most callers are retained by listening to Muzak and easy-listening, across all age groups.
  • Including messages within your hold music can drive sales as well as keep callers informed.
  • Opting for complex music. Simple music is very linear, repetitive, and doesn’t hold the listener’s attention; this style of music isn’t a bad choice but may cause callers to leave if the wait time is long. Complex music has more instruments, unique beats, and sounds, which is much more pleasurable and typically captures the attention of the listener likely keeping them on the line, such as easy listening and Latin music.
  • Pay attention to volume, and avoid music that is too loud or too quiet.
  • Do not leave your callers in silence.
  • Finally, think of what your brand, service, audience, or product would be if it were a song.

Hold music works to assist your business in operating more efficiently, but no matter the type of hold music, it is critical to get to callers as quickly as you can. Lower queue time enhances trust and satisfaction with your customers and clients. At BPD Technologies, we offer a wide range of music that will suit your business, and it is a valued feature of our hosted phone systems along with interactive call attendant, E911, and much more.

Telesupply®: The Complete Cloud Telephone Solution for Small to Mid-Sized Businesses

Posted on: June 19th, 2019 by admin

Finger dialing phone

We are proud to announce the latest solution to your voice infrastructure with Telesupply®. This women-owned internet telephone service provider delivers industry-leading, high-quality cloud phone services to small and mid-sized businesses. Telesupply® uses technology like SIP Trunking to allow scalability and flexibility for companies that want to have quality standards of communication while having an affordable and simple streamlined solution.

Cloud-based phone technology empowers businesses to move the way they want to with no heavy equipment, the ability to access data from anywhere via the internet as well as utilizing mobile-integration and advanced features such as an automated attendant, which allows your business to operate more efficiently. Every phone system from Telesupply® is managed proactively for call quality, reliability, effectiveness, and performance. So not only are you getting a powerful phone system for your business, but you are also getting a managed service from a provider that works around the clock to ensure that your business is running at optimum performance daily.

At BPD Technologies, we are your managed network and IT provider with the solutions to take your daily operations to the next level, and with Telesupply®, you will get innovative phone service with quality cloud voice technology accompanied by experts with over 50 years of industry experience.

BYOD: Bring Your Own Device

Posted on: May 25th, 2019 by admin

Mobile, tablet and laptop devices

Currently, many employers are allowing their team to use their own devices. While it is still fairly common for in-house company-provided desktops, laptops, and PCs, having your personal device and phone is becoming the norm, especially as more remote and virtual jobs have begun to arise. But, what are the benefits of BYOD? And why are more and more businesses opting for their staff to bring their own equipment?

Well, here are the perks:

  • Many employees are actually happier using their own devices for work. Because, typically your own personal devices are tailored to what you like (i.e., you prefer using a MacBook, instead of a Dell). This makes work much more comfortable and relaxed, in turn, making you more productive.
  • It saves your business money. Since your employees are using their own devices, they pay for the equipment they have so the business doesn’t have that expense.
  • This system allows for mobility and flexibility. Your business will attract more and better employees, and you can allow for work in or out of the office.
  • Increases productivity. With flexibility, more employees will be inclined to work after office hours, if needed.
  • It makes the IT guys job less stressful. Your IT team has enough to work on. With less help desk issues due to your employees mainly dealing with the maintenance of their own devices, the IT staff can put their resources on other issues surrounding the company.

The structure of employees bringing their own devices makes work pretty great for both the employees and the employers. With many businesses realizing the fantastic benefits that come with BYOD, there are still a few cons. The biggest and most pertinent issue being security. As private and enterprise data are combined, it is essential to have a security plan that can allow for such flexibility in the workplace. At BPD Technologies, we specialize in backup and cloud security solutions, from business continuity and cloud recovery to data management and protection.

Learn more about how BPD Technologies can help your business become more efficient.

Never Get an Out of Service Message

Posted on: April 21st, 2019 by admin

Data, backup, restore

Having optimal protection for sensitive information and data is vital and keeping operations going no matter what is our mission. Our data and cloud solutions offer innovative security software and built-in safety features that promote efficiency and productivity safely and securely. In addition to having high security, we also ensure that your business continues running no matter what and you have recovery and prevention solutions that will provide that your company’s information doesn’t go anywhere in the case of an emergency.

Your business stays protected with our innovative phone systems and data care solutions:

  • SaaS Data Management – Cloud content management benefits any organization whether big or small. At Business Phones Direct, among our data cloud solution is SaaS management and ensuring that with your applications, any sensitive corporate data remains safe and secure through eFolder.
  • Business Continuity & Cloud Recovery – A power outage, disaster, or system failure occurs, what happens to your company’s data and sensitive information? Through the deployment of our powerful image-based backup software with eFolder as well as the recovery in the cloud, you never have to worry about lost data again.
  • Data Protection and Prevention – We stay ahead of the game by taking measures to ensure that your data remains protected across all systems and platforms. With eFolder, your data stays encrypted, secure, and rapidly recoverable.

Our Voice over IP phone system, Zultys, is business communication in the cloud so, in the case of a disaster, operations can continue as usual and can even be moved to anywhere without disruption. Customers and clients will never hear an out of service message with our reliable solutions.

Get a free quote today!

The Importance Of On Hold Music

Posted on: January 29th, 2019 by admin

Man holding phone

What’s worse than being put on hold? Getting put on hold only to be met with the distinct sound of silence and phone static. There aren’t many things that will drive off your customers faster than being left on hold and being left with nothing. Studies have shown that unoccupied time feels longer than occupied time, which translates into callers with silence while on hold will often hang up within 40 seconds. Not the best way to keep customers now is it? Luckily there’s an easy solution, sign up for our music on hold services.

By offering your customer something to listen to while they wait has been proven to increase caller retention. The music by itself is often effective at engaging your customers while they are on hold, and it can help calm feelings of anxiety which can improve customer satisfaction. It can be the difference between someone being angry with customer service out of frustration and being understanding since they’ve felt that they haven’t been on hold for so long. That’s why we offer over 40 background songs and four voice talents. You’ll be able to find what your business needs with either a basic plan or professional plan.

Sometimes the little things matter, and what your customers are left listening to on hold is one of those things. Never leave your customers in silence, sign up for our Customized Music On Hold Services so that your customers have something to listen to while they wait.

Business Continuity with eFolder Cloud Recovery

Posted on: November 28th, 2018 by admin

Close up of Businessman's Hand Holding Cloud Graphic Representing Computing

Making sure that your business is prepared for the worst is something you should be constantly striving towards. A multitude of issues could arise that could harm your business if you don’t have the proper plan or system in place. One such issue that you should be the most worried about is the loss of your data. Whether it’s caused by a natural disaster or a server crash you can lose valuable information plus the downtime caused by the loss will hurt your business. That’s why Business Phones Direct offers you Business Continuity with eFolder.

Unlike other data recovery systems or onsite solutions, eFolder offers options that those solutions don’t have. Not only can you back up and recover your data in the cloud but you can also virtualize and run client servers securely on an emergency system in the eFolder cloud. With its file sync on any device, you can make sure any file you need will be backed up to the cloud. So they will always be available regardless of the situation you may find yourself in.

With eFolder’s end-to-end business continuity through the deployment of powerful image-based backup software, combined with backup and recovery in the cloud you will be prepared for the worst. Don’t settle for less, contact Business Phones Direct and get Cloud Recovery services with eFolder.

Customer Service and Support You Can Count On

Posted on: October 16th, 2018 by admin

Smiling customer service representatives

All of our customers know that we strive to accomplish our goals. A major goal is to help our customers maximize their profit through the correct use of our products, thus increasing their employee productivity and giving them the competitive edge over their competition. For most other companies those would simply be accomplished by selling you their product and leaving it at that. We, however, know that accomplishing our goals doesn’t just end with a sale, we are still able to assist you with whatever hurdles may come next through our customer support service.

Our customer service covers a wide range of ways to cover problems to help ensure that you will be operating at peak performance in no time. We can quickly ship you new products to replace old ones that are still under warranty, the same day the order is placed. We even offer a full 100% refund of your purchase within seven days of purchasing. All of this done with the proper security measures taken to protect your privacy and the information you provided with your order.

So don’t let the purchase be the last part of the deal. Call us for the job and get the support you need long after the deal is done.

An IT Company You Can Count On

Posted on: September 14th, 2018 by admin

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Do you need an IT company you can depend on to keep your business connected? That’s exactly what you’ll get with BPD Technologies. From phone systems to managed IT services, everything you need to run your business smoothly is in one place.

Your clients rely on you to do what you do best, so let us handle the IT! You’ll get 24/7 Help Desk support, pro-active monitoring of your entire network, and interruption-free service to increase productivity. When the phone rings, you’ll know you can count on a system that fits your unique needs.

Find out how BPD Technologies supports your business!